Packaging and Delivery Guidelines

Please follow our packaging and delivery guidelines to ensure your art buyers receive their beautiful new purchases in perfect condition, ready to be enjoyed for years to come!

Packaging

Paintings and Sculpture

We suggest using heavy duty cardboard boxes where possible to keep shipping costs competitive. A custom-built wooden crate will however be required for certain large and high value works.

  1. Ensure that the selected cardboard box or wooden crate has sufficient room to fit the artwork comfortably, leaving a few cm of breathing space on either side.
  2. Wrap the artwork in archival quality glassine paper or archival quality acid-free tissue paper to protect against moisture. You may wish to cover the piece with plastic for added protection.
  3. Wrap the artwork in at least two layers of bubble wrap, with the bubbles facing outwards to ensure they do not mark the work and secure fully with tape. Make sure all the corners are amply padded to prevent any damage on impact.
  4. Sandwich the work between two foam layers. For framed artworks, foam corners are advisable to prevent damage. Additional packing material should then be added to both pad and protect from movement. If there is still room for movement, add more packing material to ensure a snug fit.
  5. Glazed work is particularly fragile and susceptible to damage in transit. If you are listing glazed work on the website, do take extra care when packing and place safety film over the glass to protect the artwork should the glass shatter during transit.
  6. Use strong wide packing tape to seal the shipment.
  7. Label the package clearly as fragile and please feel free to provide unwrapping instructions for the client as well as re-wrapping instructions in case of return.

Works on Paper (shipped rolled)

We suggest that you ship all limited edition works on paper rolled in a tube where possible. As well as making economic sense, the the reduced surface area makes the package less likely to be damaged in transit.

  1. Select the appropriate tube size. The tube should always be a minimum of 2mm thick and approximately 10cm longer than the shortest edge of the artwork when flat.
  2. Wrap the artwork in archival quality glassine paper or archival quality acid-free tissue paper to protect against moisture. Fold any excess paper at the bottom of the print upwards and press down so the bottom edge of the print rests nicely within the fold. You may wish to cover the piece with plastic for added protection.
  3. To create the initial bend in the work, roll the print gently around the mailing tube a few times. This will prevent permanent creasing of the paper and eases the print into a roll. Then carefully roll the print to a diameter slightly smaller than that of your mailing tube.
  4. Insert the rolled print gently into the mailing tube, so as not to bash and crumple the edges of the piece.
  5. Fill any spaces at the ends with packing material, taking care not to crush the edges of the artwork.
  6. Place the end cap on the top of the tube and safely secure both ends with tape.
  7. Label the package clearly as fragile and please feel free to provide unwrapping instructions for the client as well as re-wrapping instructions in case of return.

Works on Paper (shipped flat)

Not all works on paper can be shipped rolled. If you need to ship flat packed, follow our instructions to help ensure safe transit.

  1. Select an appropriately sized reinforced envelope.
  2. Wrap the artwork in archival quality glassine paper or archival quality acid-free tissue paper to protect against moisture. Fold any excess paper at the bottom of the print upwards and press down so the bottom edge of the print rests nicely within the fold. You may wish to cover the piece with plastic for added protection.
  3. Add corner protectors. You can easily make your own by taking a square piece of acid-free paper, folding it in half to create a triangle, folding in half again and placing over the corners.
  4. Affix the work to a sheet of mount board slightly larger than the artwork using tape to keep it in place.
  5. Place two pieces of stiff cardboard on either side of the artwork, taping both sides together.
  6. Wrap the piece in bubble wrap before placing in your reinforced outer envelope and secure with tape.
  7. Label the package clearly as fragile and please feel free to provide unwrapping instructions for the client as well as re-wrapping instructions in case of return.

Additional resource: UPS Guide to shipping artwork

Delivery

Shipping Details

Unless delivering by hand, you must use a traceable method of delivery and enter the courier tracking information in your vendor panel.

Insurance

Whether you choose to insure your artworks in transit or not is entirely at your discretion and, should you choose not to, your own risk. All information declared in any accompanying paperwork must be complete and truthful, including the value of the delivery and the purpose of the shipment.

Returns

Please refer to our Customer Returns Policy.

We are currently arranging and covering the cost of returns but reserve the right to revoke this policy at any time. Returns paid for by Affordable Art Fair will be handled by the courier of our choice.

Returns for reasons other than the customer using the 14-day cooling off period including, but not limited to, artwork damaged in transit, product description error, incorrect product received must be covered by the vendor.

We occasionally offer customers an extended returns window and will notify you of this in writing with at least 14 days’ notice.