SHIPPING INFORMATION
Who is responsible for delivering my artwork?
We work with partner galleries who are responsible for shipping your artwork to you. Our partner galleries work with a range of couriers, selecting the service best suited to your artwork and shipping destination.
Why does the gallery need to confirm my order?
Once you've placed your order, the gallery has 5 business days to confirm that the artwork is available and dispatch it. This is to ensure that you are not charged in full before the gallery confirms they have the artwork available. In most cases, this step proceeds quickly and the artwork is dispatched quickly.
Sometimes, there are cases where the order may be rejected or delayed. This may be because the artwork has been sold in the gallery or at an art fair a few days prior to your order; the artwork may be being exhibited at a fair; or the gallery may be unavailable due to a business trip, holidays, and so on. If this is the case, we will notify you and you will either be refunded or we will work with you to find a suitable alternative. Our customer service team is always on hand to help – please don’t hesitate to contact them should you need any advice.
Where do you ship to?
We currently ship to the following countries. Please also use the below as a guide to the delivery timetable.
|
Africa |
Algeria, Egypt, Morocco, South Africa |
|
Asia Pacific |
Australia, China, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam |
|
Middle East |
United Arab Emirates, Lebanon, Qatar, Turkey |
|
North America |
Canada, United States |
|
Rest of Europe |
Austria, Bulgaria, Denmark, Estonia, Finland, Hungary, Iceland, Lithuania, Latvia, Malta, Norway, Poland, Romania, Sweden, Slovenia, Slovakia, Turkey, Ukraine |
|
South America |
Argentina, Brazil, Chile, Mexico, Peru |
|
Western Europe |
Belgium, Switzerland, Germany, Spain, France, United Kingdom, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal |
How long does delivery take?
Delivery time depends on the shipping destination and where the artwork is being sent from. The following is a guide; for detailed information about delivery times, please contact customer service on +44 (0) 20 8246 4844 or [email protected] and we’ll be happy to help.
|
From |
To |
Approx. time |
|
Western Europe |
Western Europe |
3 - 5 days |
|
Western Europe |
Rest of Europe |
5 - 7 days |
|
Western Europe |
United States, Africa |
10 - 14 days |
|
Western Europe |
Asia Pacific, South America |
14 - 20 days |
|
Rest of Europe |
Rest of Europe |
3 - 5 days |
|
Rest of Europe |
Western Europe |
5 - 7 days |
|
Rest of Europe |
United States, Africa |
10 - 14 days |
|
Rest of Europe |
Asia Pacific, South America |
14 - 20 days |
|
Africa |
Africa |
3 - 5 days |
|
Africa |
Europe |
10 - 14 days |
|
Africa |
Asia Pacific, South America, United States |
14 - 20 days |
|
Asia Pacific |
Asia Pacific |
5 - 7 days |
|
Asia Pacific |
Europe |
10 - 14 days |
|
Asia Pacific |
Africa, South America, United States |
14 - 20 days |
|
South America |
South America |
3 - 5 days |
|
South America |
United States |
5 - 7 days |
|
South America |
Europe |
10 - 14 days |
|
South America |
Asia Pacific, Africa |
14 - 20 days |
Do I have to pay shipping costs?
Shipping costs are available to estimate both in your basket, and at the checkout. Please note that if you order from different galleries, the shipping price for each artwork will be added together and presented to you as a total amount as you proceed through the checkout process. You are responsible for these costs, which are calculated based on the shipping destination as well as the weight and size of your artwork.
Customs duties
Once your order reaches its destination, it may be subject to VAT or other custom fees. These charges are outside of our control and you will be responsible for paying them. Please contact the customs officials in your country for more information about these charges.
There are no custom duties on artworks shipped within European Union member states (as well as Iceland, Norway and Liechtenstein).
Need help?
If something has gone wrong with your order, your artwork has not been delivered or it is not what you expected, please don’t hesitate to contact us on +44 (0) 20 8246 4844, or [email protected].
Sometimes things go wrong but we are always on hand to help you resolve any unforeseen problems or answer any queries.
FREE SHIPPING PROMOTION TERMS
These terms apply to free shipping promotions as promoted on affordableartfair.com from time to time.
○ Our bank holiday promo code is valid until midnight on Monday 27 May 2019.
○ Our Talk Art subscriber promo code is valid until midnight on Friday 31 May 2019.
○ These promo codes entitle you to receive free delivery on any artwork transaction at affordableartfair.com.
○ Redeem by entering the relevant promo code in your shopping basket. Codes must be applied by you before checkout as they cannot be applied retrospectively.
○ These promo codes cannot be used in conjunction with any other offer and cannot be exchanged for cash.
○ Our normal returns policy applies.
○ Affordable Art Fair reserves the right to withdraw this offer at any time.
Which artworks qualify for free shipping?
All artworks currently qualify for free shipping during this current promotion time. Artworks purchased without the promotional code applied will not qualify and will be charged the full shipping cost at checkout.
How do I know if free shipping has been applied to my order?
Once you have applied the promotional code in your basket, you will see the correct shipping cost applied in both your shopping basket and the checkout.
Who pays for shipping during the promotion?
Affordable Art Fair covers the cost of shipping for eligible artworks during the relevant promotion time. Galleries will be reimbursed for shipping costs by Affordable Art Fair in accordance with the shipping prices listed at the time of sale.