ONLINE RETURNS POLICY
Here at the Affordable Art Fair we’re eager to make falling in love with a new work of art as simple as possible, which is why we offer a 14-day compatibility period for all pieces bought via our online shop (see below for our extended returns policy over the Christmas period).
We are currently offering free returns from any UK address* so you can get to know your fancy new artwork, no strings attached! As long as you follow the steps below, we’ll pick up the returns delivery tab and take care of the logistics.
Any orders made after 1 December 2018 can be returned up until 31 January 2019. Artworks must be returned in the same condition and received by the relevant gallery before 31 January to qualify for a refund. If you have any questions, you can get in touch with us at [email protected] or on +44 (0) 20 8246 4844.
MAKING A RETURN
Sometimes you just need to send something back and that's no problem! Simply follow the steps below:
Please email [email protected] and request a refund within 14 days of receiving your order; Don't forget to give us your order number;
Once your request has been accepted, we'll liaise with you to arrange collection;
All artworks must be returned in the same condition in which they arrived;
In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging; Once your order has been successfully received back by the gallery, they will process your refund for you
We recommend to our galleries that they process your refund as quickly as possible, and no later than 30 days after they have received it back. If you have any problems with your refund, please don't hesitate to get in touch with us.
Please note, this returns policy is only applicable for orders placed and completed through the Affordable Art Fair website (www.affordableartfair.com) and does not apply to any purchases made at any of our fairs.
Unfortunately accidents can happen, so if an artwork is damaged upon arrival at your specified delivery address, please submit an image of the damage as proof to allow us to investigate further, then follow the steps as outlined above.
If you need any clarification or have any further questions, you can get in touch with us at [email protected] or on +44 (0) 20 8246 4844.
*We reserve the right to withdraw or change this policy at any time. Please note we cannot currently offer free returns to any customer based outside of the UK.