Here at the Affordable Art Fair we’re eager to make falling in love with a new work of art as simple as possible, which is why we offer a 14-day compatibility period.
To celebrate our launch we are offering free returns for a limited period – so you can get to know your new artwork fancy, no strings attached! As long as you follow the steps below, we’ll pick up the returns delivery tab and take care of the logistics.
MAKING A RETURN
Sometimes you just need to send something back and that's no problem! Simply follow the steps below:
Please email [email protected] and request a refund within 14 days of receiving your order; Don't forget to give us your order number;
Once your request has been accepted, we'll liaise with you to arrange collection;
All artworks must be returned in the same condition in which they arrived;
In order to qualify for a refund, artworks must be carefully packed and returned in their original packaging; Once your order has been successfully received back by the gallery, they will process your refund for you
We recommend to our galleries that they process your refund as quickly as possible, and no later than 30 days after they have received it back. If you have any problems with your refund, please don't hesitate to get in touch with us.
Unfortunately accidents can happen, so if an artwork is damaged upon arrival at your specified delivery address, please submit an image of the damage as proof to allow us to investigate further, then follow the steps as outlined above.
If you need any clarification or have any further questions, you can get in touch with us at [email protected] or on 020 8246 4844.