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Creating a safe fair



Top things to know



Timed entry1. Book a timed ticket
All visitors, including children, partners, and VIPs will need to book a timeslot to enter the fair. This must be booked online in advance.

One-way flow2. Follow the queuing system and one-way flow
When you arrive at the fair, you will find a clearly marked queuing system to enter, and guided one-way route around the stands at the fair. These guidelines are in place to help with safe and social distancing, while allowing you to enjoy the fair at your own pace.

Card payments3. Card payments only
To help with health and safety, we will only be accepting card and contactless payments throughout the fair.

Health and safety4. Health and Safety measures
To help keep you safe, we’re following protocols laid out by the local gemeente. From providing hand-sanitizer stations to increased cleaning in toilets and other high use areas; you can be confident that the fair is a safe environment.



FAQs


Timed tickets

Have the opening hours changed?
Yes, we have extended hours to enable social distancing.

Why do I need to book a timeslot?
So that we can monitor the number of people in the fair and offer a safe, socially distanced experience to visitors.

How do timed tickets work?
○ Choose best date and time to suit you when purchasing your ticket.
○ You will receive your digital ticket by email. These can be added to an e-wallet, left as a PDF email attachment, or printed.
○ Complete your digital health check-in before arriving at the fair. You will receive this via email around 24hours before your timeslot at the fair.
○ Arrive during the time slot shown on your ticket. NB. This timeslot only limits your arrival time, not the duration of your visit to the fair.
○ Show your ticket on arrival – either printed or on your phone, this will be scanned by our staff at the entry.
○ Please be aware that you may also be asked to verify your completion of your health survey and be directed to a temperature scanner.

How far in advance do I need to buy tickets?
With limited capacity, in order to secure the date / time you want, we suggest you book your tickets as soon as possible.

Do children under 16 need a ticket?
Yes.

Can I buy a concession ticket?
Yes, but you will be asked to show proof of your concession status on arrival at the fair.

Can I buy a ticket in person on the day?
No, all tickets should be purchased online in advance. If you do not have a valid ticket and complete health check-in with you upon arrival, you may not be able to enter the fair.

Can I book a group visit?
Yes, please contact [email protected] to arrange this.

Will my ticket allow me to re-enter the fair?
No, unfortunately, this will not be possible due to the need to manage event capacity. To re-enter the fair safely, you will need to register a new timed entry ticket at the Information Desk or online after your visit.

Can I change my ticket date or time after purchasing it?
See below, ‘Can I get a refund on my ticket?'.

Can I get a refund on my ticket?
Tickets are non-refundable, non-transferable and non-exchangeable. However, at our discretion, we may be able exchange some tickets, providing we have availability. We are not able to exchange tickets which are valid for past dates or time slots.

My plans have changed and I no longer need my free ticket. What should I do?
Please cancel your ticket or let us know if you cannot attend, so that we can make your space available for someone else.

The time slot I want is sold out; do you have a waiting list?
While we would love to accommodate everyone’s ideal date and time, in order to create a socially safe environment at the fair with reduced capacity, we are not able to offer a waiting list.

Health and safety

What social distancing and hygiene measures are you taking to make the fair safe?
○ Limited capacity
○ 
Longer hours
○ Timed ticketing
○ One-way routes
○ Clear fair signage
○ Card payments only
○ Hand sanitizer
○ Enhanced cleaning

Will I need to wear a face mask?
No, according to current event protocols this is not necessary. If doing so makes you feel more comfortable however, you are welcome to do so free of judgement from the Affordable Art Fair team or exhibitors.

How many people will be allowed at the fair, at any one time?
Current protocols allow for 450 people to be present in De Kromhouthal at any one time.

If I feel unwell on the day my ticket is booked, what should I do?
Please stay at home.

The Fair experience

Can I still buy and take art home on the same day?
Yes, please note that payment will only be taken by card.

Will there be a wrapping desk and artwork delivery service?
Yes, this will be provided as normal.

Will the café / restaurant be open?
The Art Bar will be serving drinks and snacks. For a more substantial meal we recommend that you check out the variety of excellent restaurants in the Amsterdam Noord area.

Will you have WIFI on site?
Yes.

Will the kid’s space be open as normal?
Unfortunately, this year we will not be able to run the kids’ space, but we will have quizzes available from the INFO desk which encourages younger art lovers to embrace the fair experience.

Will the shuttle service be running?
The shuttle service will not be running this year due to social distancing measures.

Are buggies allowed?
Yes, as always, kid’s and buggies are welcome.

Will fair guides and maps be available?
Printed floorplans will be available.

Will guided tours be taking place?
No, due to social distancing this year we will not be conducting guided tours.

Will the toilets be open?
Yes, with extra cleaning scheduled and hand sanitizer available.

Will the cloakroom be open?
Yes, the cloakroom will be open as normal.

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