SITE CLOSURE FAQS
Q: I have a gift card – what should I do?
A: All gift card holders have been notified by email directly. If you have any further questions, please contact us on help@affordableart.com.
Q: I’ve ordered recently, will I still receive my order?
A: Absolutely, all our partner Galleries are still able to access our systems and our team will be on hand to manage any queries you may have regarding your order. Please contact us by email: help@affordableart.com
Q: Can I still return any artwork I’m not happy with it or it was damaged in transit?
A: Of course, our returns policy remains unchanged. If you are not happy with your order, you may return it free of charge up to 14 days from date of delivery.
Q: Will I still get a refund if I return my artwork?
A: Yes, as long as you return your artwork in line with our returns policy, you will still be entitled to a refund.
Q: If I ordered this week, will I receive my order by Christmas?
A: Our galleries are based in over 24 countries worldwide and therefore delivery in time for Christmas will depend where in the world you are and where the art is that you purchased. Please contact our customer service team at help@affordableart.com.
Q: What if I have a complaint?
A: You can still contact our team by email (help@affordableart.com) who will be able to deal with any queries you may have.
Q: How are you managing my personal details?
A: All personal details will still be managed and stored in line with our privacy policy.
Q: Does this mean there are no more fairs?
A: Absolutely not! The fairs will continue as before. Head over to affordableartfair.com to see what fairs are happening near you.